General Information is on this page.
Do Not Call Policy
Rochester Telephone Company maintains the highest standards of ethical Lifeline is federal assistance programs to help eligible Hoosiers
conduct in all its marketing activities and is committed to complying with get local telephone service and help them make their monthly payments. You
all federal and state law.
may qualify for these programs if you take part in at least one of these
No employee or agent of Rochester Telephone Company shall engage in
telemarketing practices that violate the provisions of the Telephone
135% or below of current Federal Poverty Line
Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or
Federal Public Housing Assistance (Including Section 8)
applicable state regulations. In performing its duties under these
requirements, Rochester Telephone Company provides a written copy of Food Stamps
the Do Not Call Policy to all personnel or entities that make calls for
Supplemental Security Income
telemarketing purposes on our behalf. In addition, we also provide
any aspect of telemarketing on our behalf, to ensure that they are
informed and knowledgeable in regard to the existence, use and mainte-
nance of our "Do Not Call" list.
You must meet each of the following conditions to qualify for Lifeline
If you don't want to receive sales calls from Rochester Telephone Compa-
ny, you can ask us to place your telephone number on the Rochester
Your telephone service must be listed under your own name.
Telephone Company "Do Not Call" list. In compliance with federal and
You cannot be listed as a dependent on someone else's tax return.
Your telephone service address must be your primary residence.
contacted us and we will immediately add your number to our "do Not
Call" list. Please allow up to 30 days for your telephone number to be
If you need further information regarding Lifeline please contact
removed from any sales programs that may be currently underway.
RTC at 574-223-2191 in Rochester.
* To add your telephone number to our "Do Not Call" list, you can make
your request in writing to the address below or by calling 574-223-2191. The Indiana Relay Service enables customers who are deaf, hard-of -hearing or
You should include your name, address and telephone number in your
speech-impaired to use their TDD or TTY to place calls to, and receive calls
from, hearing people anywhere. It also enables hearing people to call
Attention: "Do Not Call" List Administrator
Rochester Telephone Company
When using a TDD/TTY, the typed messages are transmitted to a Communica-
117 W 8th Street
tion Assistant who voices them to hearing persons. Hearing persons' messag-
Rochester, IN 46975
es are voiced to the Communication Assistant who relays them to the TDD/TYY
printout or display.
* If you have multiple telephone numbers, please tell us all numbers that
you want included on the "Do Not Call" list.
Calls can be placed 24 hours a day, seven days a week. There are no limits to
TDD/TYY user, discount rates will apply for long distance calls.
* If your telephone number ever changes, you must give us your new
The Indiana Relay Service number is (Toll Free) 1+800 743-3333.
Being on Rochester Telephone Company's "Do Not Call" list means that you If emergency help is required, call 911 or your local emergency number. Most
won't receive sales calls by anyone representing Rochester Telephone
Company. We may still contact you, however, for non-solicitation and
to the White Pages and call these agencies directly. If that is not possible, a
non-telemarketing purposes. This would include things like surveys,
Communication Assistant will connect you with the appropriate agency.
billing and other service-related matters.
For questions, comments, problems or complaints about the Indiana Relay
Service, call the Relay Service administrative number (Toll Free) 1 + 800
Please note that the Rochester Telephone Company "Do Not Call" list
676-3777 (TDD/TTY and Voice).
restricts marketing contacts from Rochester Telephone Company only, so
you may continue to receive calls from other companies including
those other companies directly. However to make this process easier,
you may add you number to the National Do Not Call List. You
may do so by calling 1-888-382-1222, or by going online at
Please be assured that Rochester Telephone
Company respects your right to privacy.
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